Simon, a global leader in premier shopping, dining, entertainment and mixed-use destinations, recently revealed the expansion of its Happy Returns service to enable more shoppers to return online purchases at participating Simon Guest Services locations for immediate refunds.
Andy Hutcherson, Simon SVP of innovation and customer experience says that they are “thrilled to be Happy Returns’ retail venue of choice and expand this very popular service to 16 additional centers. This service provides a hassle-free return experience and the opportunity for our guests to find what they really need at our centers – all in the same trip.”
Shoppers can return items from select online retailers to Simon Guest Services for an immediate credit using the Happy Returns’ platform, thereby eliminating the need to pack, ship and wait for refunds. Simon Guest Services locations are open during regular mall hours.
Happy Returns is solving the number one pain point of e-commerce: returns, according to a prepared statement. Happy Returns does this by providing a seamless integrated system of technology, service, and logistics that gives shoppers the frictionless returns experience they want and retailers the low-cost and efficient service they require.
Happy Returns operates a national network of 120 Return Bar locations in 20 metro areas staffed by friendly, well-trained Returnista return specialists located in premier shopping centers, independent boutiques, and other convenient spots. The company is based in Santa Monica, CA, and its investors include USVP, Upfront Ventures and Lowercase Capital.